Terms

Our Return Policy 

We hope you love our products! It is our policy to show our guests their custom order before they leave the bakery. We ask that you carefully look at  your order and make sure there are no errors made. We consider this process acceptance of the product, and no refunds will be given in regard to the appearance after it leaves the bakery. It is much easier to correct any problems while the guest is still present in the bakery!

If there’s a problem with your purchase, please return to the store with your receipt and the product and ask to speak to a manager. If you are unable to return same day, please call us at 310-320-2722 and ask to speak to a manager. You may also email us at info@torrancebakery.com and provide us with the explanation of the issue, your receipt information, your contact information and if you have pictures of the issue. A manager will follow up with you as soon as possible. If most instances of incorrect or unsatisfactory product, the product or portion of the product must be returned. 

We do not offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture did not meet a personal preference. Most people love our product, but it is impossible to predict everyone’s taste preferences. If something has gone wrong, please let us know immediately!

Our Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Our Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.